Equipping Managers and Individual Contributors with Core Leadership Skills
One of the largest home loan servicers in the U.S. needed a leadership development solution that would deliver measurable results—at scale and within budget. After testing multiple platforms that failed to drive readiness and impact, they turned to New Lens®. Unlike traditional content-heavy tools, New Lens combined leadership skill-building with meaningful peer connection, accelerating employee growth, strengthening collaboration, and driving higher retention—all without the high costs of traditional coaching programs.
The Solution: Cohort-Based Development with New Lens
The company resolved to deploy New Lens as a catalyst for their growth.
The short, digestible learning modules that could be effortlessly completed anytime, anywhere captured their attention. It was the epitome of flexibility, catering to the demands of busy professionals.
New Lens didn't stop at self-paced learning. It offered a dynamic blend of knowledge supplemented through live webinars. This combination of on-demand and interactive sessions added a layer of depth and engagement to the program.
Managers selected a diverse first cohort of males and females from a range of levels, including managers and individual contributors.
““New Lens is a great solution to help organizations adjust their sails for a smoother experience. Broken into eight core modules, New Lens follows a consistent learning design and a delightful experience. Using New Lens feels like watching your reflection in a mirror and fixing the image that is projected. Strategies can be as simple as framing communication in the proper context, being intentional and mindful of how I show up, and paying attention to the energy I carry. These small steps are game changers.
If New Lens is rolled out across an organization, the ripple effect will be huge. Leaders will be far better prepared to lead the organization, and Strategic Transformational Leadership will inevitably become the organization’s trademark. New Lens has very well-curated content and a priceless ROI. As Henry Ford once said, ‘The only thing worse than training your employees and having them leave is not training them and having them stay.’””
The Result: A Launch Pad for Greatness
The New Lens launch laid a critical foundation for scaling leadership development across the organization. It identified the career levels where New Lens could drive the greatest impact, optimized the balance of individual and collaborative learning for sustained engagement, and uncovered key strategies for building deep peer connections.
